Support
We’re a small team and answer every message ourselves — usually within one business day.
Email us
Include your company name and what you were trying to do. A screenshot helps.
Billing and your subscription
- Change plans, update your card, or download invoices: in the app, go to Settings → Subscription → Manage billing.
- Cancel: same place — Manage billing → Cancel plan. You keep access until the end of your paid period. Cancel during the free trial and you won’t be charged.
- A charge looks wrong? Email us within 30 days and we’ll sort it out. Full details are in our cancellation and refund terms.
Common questions
- Putting the app on your phone: open app.jobmargin.net, then in your browser’s menu tap “Add to Home Screen.”
- Forgot your password? On the sign-in screen, type your email and tap “Forgot password?”
- Adding your crew: Settings → Manage team shows your company’s join codes. Each person installs the app, creates an account, and enters the code.
- Bringing in existing jobs: Settings → Bring your data in lets you import an Excel or CSV file from Smartsheet, QuickBooks, or Google Sheets.
- No signal on the jobsite? Keep working. JobMargin saves everything on your phone and syncs when you’re back in range.
- Deleting your data: email us from the account owner’s address and we’ll delete your company’s data within 30 days. See our Privacy Policy.